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Terms and Conditions of Outlet and Parts Store Warranty

CoralVue items sold as open boxes, closeouts, overstock, or refurbished have a 90-day limited warranty. For 90 days, CoralVue guarantees the product is free from material and workmanship defects. The warranty is activated on the date of purchase.

  • All product warranties are at CoralVue's discretion.

  • Customers are responsible for warranty shipping fees both within and outside the contiguous United States.

  • For international warranty claims, replacement parts will be sent to the seller, who must forward them to the customer. If a product needs repair, the place of purchase covers all shipping and duty fees to and from the country of origin.

  • CoralVue may void any warranty for improper use, which includes:

    • Water damage

    • Saltwater corrosion

    • Excessive heat from improper installation

    • Electrical surges

    • Power failures

    • Poor maintenance

    • Pumps run dry

  • Modifications to any devices may also void the warranty.

  • CoralVue does not cover personal injury, loss, or damages related to product use.

How do I claim my warranty for items purchased from authorized retailers?

We’re sorry for the troubles you’re experiencing with your new product. The warranty differs depending on the brand and model of your item. Please see your brand below to check the warranty policy for your product and the necessary steps to make a claim:

Abyzz

Warranty Coverage

Abyzz Pumps (motor block and driver ONLY) are backed by a 10-year limited warranty, which covers defects in material and workmanship under normal use and maintenance. This warranty provides repair or replacement of the defective motor block and driver ONLY at Abyzz's discretion.

Our warranty policy ensures the quality and durability of our products; however, it does not extend to wearable parts that naturally degrade over time due to regular use. Wearable parts include, but are not limited to, items such as filters, seals, gaskets, volutes, fuses, adapters, bearings, impeller wheel, mounting brackets, and other components subject to routine wear and tear. These items are considered maintenance components and require periodic replacement to ensure optimal performance. For further details on which parts are classified as wearable, please refer to our product manual or contact our customer support team.

 

Warranty Registration

To activate your 10-year limited warranty, you MUST register your Abyzz pump directly with us. Warranty registration is mandatory; pumps that are not registered within 30 days of purchase will not be eligible for warranty coverage.

 

To Register Your Pump:

  • Visit website: https://abyzz.de/en/guarantee/.
  • Could you complete the online registration form with your pump's serial number, purchase date, and other required details?
  • Alternatively, you can contact our customer service team at [email protected] for assistance with registration.

 

Warranty Terms

  • Duration: The warranty is valid for 10 years from the date of purchase, provided the pump is registered as required.
  • Coverage: The warranty covers defects in material and workmanship. It does not cover damage caused by misuse, neglect, unauthorized modifications, or failure to follow the provided installation and maintenance instructions.
  • Non-Coverage: This warranty does not cover consumable parts or items damaged due to improper installation, environmental factors, or accidents.

 

Warranty Claims

To make a warranty claim, please contact Abyzz Pumps Customer Service. You will need to provide proof of registration and proof of purchase. If the claim is valid, Abyzz will repair or replace the defective part or pump at no charge.

 

Non-Transferrable Warranty

Please note that this warranty is non-transferable. It is only valid for the original purchaser of the pump and cannot be transferred to subsequent owners.

 

Limitations of Liability

Abyzz Pumps' liability under this warranty is limited to the repair or replacement of defective parts. We are not liable for any indirect, incidental, or consequential damages arising from the use of the pump.

 

Contact Abyzz

For any questions or to initiate a warranty claim, please contact:

Abyzz Pumps Customer Service
Email: [email protected]
Website: www.abyzz.com

CoralVue

CoralVue, Inc. hereby guarantees their products to be free from defects in material and workmanship for a period of:

One (1) Year

This Standard Limited Warranty applies and is limited as follows:

  • The warranty is activated on the date of purchase.
  • To the product only as long as it remains in the possession of the original purchaser.
  • To the product that has not been subject to accident, misuse or abuse.
  • To the product that has not been modified, altered, defaced, or had repairs made or attempted by other than CoralVue, Inc.
  • That CoralVue be immediately notified in writing within ten (10) days of first knowledge of the defect by the owner or his agent.
  • CoralVue, Inc. shall be given the first opportunity to make any repairs, replacements, or corrections to the defective construction within a reasonable period of time.
  • Under no circumstances shall CoralVue and/or the Manufacturer be liable by virtue of this warranty or otherwise for damage to any person or property whatsoever for any special, indirect, secondary, or consequential damages of any nature, however, arising out of the use or inability to use because of the product defect.

 

For any questions or to initiate a warranty claim, please contact:

CoralVue Customer Service
Email: [email protected]
Support Portal: support.coralvue.com

Dennerle

Dennerle and CoralVue hereby guarantee their products to be free from defects in material and workmanship for a period of:

One (1) Year

This Standard Limited Warranty applies and is limited as follows:

  • The warranty is activated on the date of purchase.
  • To the product only as long as it remains in the possession of the original purchaser.
  • To the product that has not been subject to accident, misuse or abuse.
  • To the product that has not been modified, altered, defaced, or had repairs made or attempted by other than CoralVue, Inc.
  • That CoralVue be immediately notified in writing within ten (10) days of first knowledge of the defect by the owner or his agent.
  • CoralVue, Inc. shall be given the first opportunity to make any repairs, replacements, or corrections to the defective construction within a reasonable period of time.
  • Under no circumstances shall CoralVue and/or the Manufacturer be liable by virtue of this warranty or otherwise for damage to any person or property whatsoever for any special, indirect, secondary, or consequential damages of any nature, however, arising out of the use or inability to use because of the product defect.

 

For any questions or to initiate a warranty claim, please contact:

CoralVue Customer Service
Email: [email protected]
Support Portal: support.coralvue.com

Dymax

Dymax and CoralVue hereby guarantee their products to be free from defects in material and workmanship for a period of:

One (1) Year

This Standard Limited Warranty applies and is limited as follows:

  • The warranty is activated on the date of purchase.
  • To the product only as long as it remains in the possession of the original purchaser.
  • To the product that has not been subject to accident, misuse or abuse.
  • To the product that has not been modified, altered, defaced, or had repairs made or attempted by other than CoralVue, Inc.
  • That CoralVue be immediately notified in writing within ten (10) days of first knowledge of the defect by the owner or his agent.
  • CoralVue, Inc. shall be given the first opportunity to make any repairs, replacements, or corrections to the defective construction within a reasonable period of time.
  • Under no circumstances shall CoralVue and/or the Manufacturer be liable by virtue of this warranty or otherwise for damage to any person or property whatsoever for any special, indirect, secondary, or consequential damages of any nature, however, arising out of the use or inability to use because of the product defect.

 

For any questions or to initiate a warranty claim, please contact:

CoralVue Customer Service
Email: [email protected]
Support Portal: support.coralvue.com

Easy Reefs

Easy Reefs and CoralVue hereby guarantee their products to be free from defects in material and workmanship for a period of:

One (1) Year

This Standard Limited Warranty applies and is limited as follows:

  • The warranty is activated on the date of purchase.
  • To the product only as long as it remains in the possession of the original purchaser.
  • To the product that has not been subject to accident, misuse or abuse.
  • To the product that has not been modified, altered, defaced, or had repairs made or attempted by other than CoralVue, Inc.
  • That CoralVue be immediately notified in writing within ten (10) days of first knowledge of the defect by the owner or his agent.
  • CoralVue, Inc. shall be given the first opportunity to make any repairs, replacements, or corrections to the defective construction within a reasonable period of time.
  • Under no circumstances shall CoralVue and/or the Manufacturer be liable by virtue of this warranty or otherwise for damage to any person or property whatsoever for any special, indirect, secondary, or consequential damages of any nature, however, arising out of the use or inability to use because of the product defect.

 

For any questions or to initiate a warranty claim, please contact:

CoralVue Customer Service
Email: [email protected]
Support Portal: support.coralvue.com

Fauna Marin

Fauna Marin and CoralVue hereby guarantee their products to be free from defects in material and workmanship for a period of:

One (1) Year

This Standard Limited Warranty applies and is limited as follows:

  • The warranty is activated on the date of purchase.
  • To the product only as long as it remains in the possession of the original purchaser.
  • To the product that has not been subject to accident, misuse or abuse.
  • To the product that has not been modified, altered, defaced, or had repairs made or attempted by other than CoralVue, Inc.
  • That CoralVue be immediately notified in writing within ten (10) days of first knowledge of the defect by the owner or his agent.
  • CoralVue, Inc. shall be given the first opportunity to make any repairs, replacements, or corrections to the defective construction within a reasonable period of time.
  • Under no circumstances shall CoralVue and/or the Manufacturer be liable by virtue of this warranty or otherwise for damage to any person or property whatsoever for any special, indirect, secondary, or consequential damages of any nature, however, arising out of the use or inability to use because of the product defect.

 

For any questions or to initiate a warranty claim, please contact:

CoralVue Customer Service
Email: [email protected]
Support Portal: support.coralvue.com

HYDROS

HYDROS and CoralVue hereby guarantee their products to be free from defects in material and workmanship for a period of:

One (1) Year

This Standard Limited Warranty applies and is limited as follows:

  • The warranty is activated on the date of purchase.
  • To the product only as long as it remains in the possession of the original purchaser.
  • To the product that has not been subject to accident, misuse or abuse.
  • To the product that has not been modified, altered, defaced, or had repairs made or attempted by other than CoralVue, Inc.
  • That CoralVue be immediately notified in writing within ten (10) days of first knowledge of the defect by the owner or his agent.
  • CoralVue, Inc. shall be given the first opportunity to make any repairs, replacements, or corrections to the defective construction within a reasonable period of time.
  • Under no circumstances shall CoralVue and/or the Manufacturer be liable by virtue of this warranty or otherwise for damage to any person or property whatsoever for any special, indirect, secondary, or consequential damages of any nature, however, arising out of the use or inability to use because of the product defect.

 

For any questions or to initiate a warranty claim, please contact:

CoralVue Customer Service
Email: [email protected]
Support Portal: support.coralvue.com

IceCap

  • For the Protein Skimmers (K1* and K3)

    CoralVue, Inc. and IceCap hereby guarantee this product to be free from defects in material and workmanship for a period of:

    • Three (3) Year - the pump housing/body
    • One (1) Year - the controller, power supply, impeller, and rear bushing

     

    *IceCap nano protein skimmers fall under the one-year warranty

  •  

For Sumps, Aquariums, Waste Collectors, Accessories, and Parts

CoralVue, Inc. and IceCap hereby guarantee their products to be free from defects in material and workmanship for a period of:

One (1) Year 

Warranty Terms & Conditions

  1. Warranty begins on date of purchase
  2. Valid only for the original purchaser
  3. Product must be:
    • In the original owner's possession
    • Free from accident damage or misuse (i.e., running pump dry, poor maintenance, improper installation, etc.)
    • Unmodified and unrepaired by unauthorized parties
    • Under no circumstances shall CoralVue and/or the Manufacturer be liable by virtue of this warranty or otherwise for damage to any person or property whatsoever for any special, indirect, secondary, or consequential damages of any nature, however, arising out of the use or inability to use because of the product defect.


Required Documentation

  • Original proof of purchase
  • A written description of the defect
  • Photos or videos of the issue (if applicable)


Claim Process

  1. Written notification within 10 days of discovering defect
  2. Submit claim through support portal or email
  3. Await response with further instructions
  4. CoralVue must be given first opportunity to repair or replace
  5. Customer is responsible for shipping costs (both ways)


Warranty Limitations

  • Limited to repair or replacement of defective product
  • CoralVue is not liable for:
    • Indirect or consequential damages
    • Loss of aquarium life
    • Property damage
    • Personal injury


Contact Information

ITC Reefculture

ITC Reefculture and CoralVue hereby guarantee their products to be free from defects in material and workmanship for a period of:

One (1) Year

This Standard Limited Warranty applies and is limited as follows:

  • The warranty is activated on the date of purchase.
  • To the product only as long as it remains in the possession of the original purchaser.
  • To the product that has not been subject to accident, misuse or abuse.
  • To the product that has not been modified, altered, defaced, or had repairs made or attempted by other than CoralVue, Inc.
  • That CoralVue be immediately notified in writing within ten (10) days of first knowledge of the defect by the owner or his agent.
  • CoralVue, Inc. shall be given the first opportunity to make any repairs, replacements, or corrections to the defective construction within a reasonable period of time.
  • Under no circumstances shall CoralVue and/or the Manufacturer be liable by virtue of this warranty or otherwise for damage to any person or property whatsoever for any special, indirect, secondary, or consequential damages of any nature, however, arising out of the use or inability to use because of the product defect.

 

For any questions or to initiate a warranty claim, please contact:

CoralVue Customer Service
Email: [email protected]
Support Portal: support.coralvue.com

Kamoer

IceCap and CoralVue hereby guarantee their products to be free from defects in material and workmanship for a period of:

One (1) Year

This Standard Limited Warranty applies and is limited as follows:

  • The warranty is activated on the date of purchase.
  • To the product only as long as it remains in the possession of the original purchaser.
  • To the product that has not been subject to accident, misuse or abuse.
  • To the product that has not been modified, altered, defaced, or had repairs made or attempted by other than CoralVue, Inc.
  • That CoralVue be immediately notified in writing within ten (10) days of first knowledge of the defect by the owner or his agent.
  • CoralVue, Inc. shall be given the first opportunity to make any repairs, replacements, or corrections to the defective construction within a reasonable period of time.
  • Under no circumstances shall CoralVue and/or the Manufacturer be liable by virtue of this warranty or otherwise for damage to any person or property whatsoever for any special, indirect, secondary, or consequential damages of any nature, however, arising out of the use or inability to use because of the product defect.

 

For any questions or to initiate a warranty claim, please contact:

CoralVue Customer Service
Email: [email protected]
Support Portal: support.coralvue.com

Klir

Klir and CoralVue hereby guarantee their products to be free from defects in material and workmanship for a period of:

One (1) Year

This Standard Limited Warranty applies and is limited as follows:

  • The warranty is activated on the date of purchase.
  • To the product only as long as it remains in the possession of the original purchaser.
  • To the product that has not been subject to accident, misuse or abuse.
  • To the product that has not been modified, altered, defaced, or had repairs made or attempted by other than CoralVue, Inc.
  • That CoralVue be immediately notified in writing within ten (10) days of first knowledge of the defect by the owner or his agent.
  • CoralVue, Inc. shall be given the first opportunity to make any repairs, replacements, or corrections to the defective construction within a reasonable period of time.
  • Under no circumstances shall CoralVue and/or the Manufacturer be liable by virtue of this warranty or otherwise for damage to any person or property whatsoever for any special, indirect, secondary, or consequential damages of any nature, however, arising out of the use or inability to use because of the product defect.

 

For any questions or to initiate a warranty claim, please contact:

CoralVue Customer Service
Email: [email protected]
Support Portal: support.coralvue.com

Majano Wand

Majano Wand and CoralVue hereby guarantee their products to be free from defects in material and workmanship for a period of:

One (1) Year

This Standard Limited Warranty applies and is limited as follows:

  • The warranty is activated on the date of purchase.
  • To the product only as long as it remains in the possession of the original purchaser.
  • To the product that has not been subject to accident, misuse or abuse.
  • To the product that has not been modified, altered, defaced, or had repairs made or attempted by other than CoralVue, Inc.
  • That CoralVue be immediately notified in writing within ten (10) days of first knowledge of the defect by the owner or his agent.
  • CoralVue, Inc. shall be given the first opportunity to make any repairs, replacements, or corrections to the defective construction within a reasonable period of time.
  • Under no circumstances shall CoralVue and/or the Manufacturer be liable by virtue of this warranty or otherwise for damage to any person or property whatsoever for any special, indirect, secondary, or consequential damages of any nature, however, arising out of the use or inability to use because of the product defect.

 

For any questions or to initiate a warranty claim, please contact:

CoralVue Customer Service
Email: [email protected]
Support Portal: support.coralvue.com

Philips

Philips and CoralVue hereby guarantee their products to be free from defects in material and workmanship for a period of:

One (1) Year

This Standard Limited Warranty applies and is limited as follows:

  • The warranty is activated on the date of purchase.
  • To the product only as long as it remains in the possession of the original purchaser.
  • To the product that has not been subject to accident, misuse or abuse.
  • To the product that has not been modified, altered, defaced, or had repairs made or attempted by other than CoralVue, Inc.
  • That CoralVue be immediately notified in writing within ten (10) days of first knowledge of the defect by the owner or his agent.
  • CoralVue, Inc. shall be given the first opportunity to make any repairs, replacements, or corrections to the defective construction within a reasonable period of time.
  • Under no circumstances shall CoralVue and/or the Manufacturer be liable by virtue of this warranty or otherwise for damage to any person or property whatsoever for any special, indirect, secondary, or consequential damages of any nature, however, arising out of the use or inability to use because of the product defect.

 

For any questions or to initiate a warranty claim, please contact:

CoralVue Customer Service
Email: [email protected]
Support Portal: support.coralvue.com

Reef Endurance

Reef Endurance and CoralVue hereby guarantee their products to be free from defects in material and workmanship for a period of:

One (1) Year

This Standard Limited Warranty applies and is limited as follows:

  • The warranty is activated on the date of purchase.
  • To the product only as long as it remains in the possession of the original purchaser.
  • To the product that has not been subject to accident, misuse or abuse.
  • To the product that has not been modified, altered, defaced, or had repairs made or attempted by other than CoralVue, Inc.
  • That CoralVue be immediately notified in writing within ten (10) days of first knowledge of the defect by the owner or his agent.
  • CoralVue, Inc. shall be given the first opportunity to make any repairs, replacements, or corrections to the defective construction within a reasonable period of time.
  • Under no circumstances shall CoralVue and/or the Manufacturer be liable by virtue of this warranty or otherwise for damage to any person or property whatsoever for any special, indirect, secondary, or consequential damages of any nature, however, arising out of the use or inability to use because of the product defect.

 

For any questions or to initiate a warranty claim, please contact:

CoralVue Customer Service
Email: [email protected]
Support Portal: support.coralvue.com

Reef Octopus

For the Calcium Reactors (VarioS and SRO), Pumps (OCTO Pulse, VarioS, Bubble Blaster, and Water Blaster), and Protein Skimmers (Regal, Elite, and SRO)

CoralVue, Inc. and Reef Octopus hereby guarantee this product to be free from defects in material and workmanship for a period of:

  • Five (5) Year Warranty - the pump housing/body and Reef Octopus controller
  • One (1) Year Warranty - the power supply, impeller, and rear bushing

For Aquatrance Pumps, Aquatrance Calcium Reactors, Protein Skimmers (Classic and eSsense)

Reef Octopus and CoralVue hereby guarantee their products to be free from defects in material and workmanship for a period of:

  • Three (3) Year Warranty - the pump housing/body
  • One (1) Year Warranty - the controller, power supply, impeller, and rear bushing

For Sumps, Aquariums, Waste Collectors, Accessories, and Parts

Reef Octopus and CoralVue hereby guarantee their products to be free from defects in material and workmanship for a period of:

One (1) Year

Warranty Terms & Conditions

  1. Warranty begins on date of purchase
  2. Valid only for the original purchaser
  3. Product must be:
    • In the original owner's possession
    • Free from accident damage or misuse (i.e., running pump dry, poor maintenance, improper installation, etc.)
    • Unmodified and unrepaired by unauthorized parties
    • Under no circumstances shall CoralVue and/or the Manufacturer be liable by virtue of this warranty or otherwise for damage to any person or property whatsoever for any special, indirect, secondary, or consequential damages of any nature, however, arising out of the use or inability to use because of the product defect.


Required Documentation

  • Original proof of purchase
  • A written description of the defect
  • Photos or videos of the issue (if applicable)


Claim Process

  1. Written notification within 10 days of discovering defect
  2. Submit claim through support portal or email
  3. Await response with further instructions
  4. CoralVue must be given first opportunity to repair or replace
  5. Customer is responsible for shipping costs (both ways)


Warranty Limitations

  • Limited to repair or replacement of defective product
  • CoralVue is not liable for:
    • Indirect or consequential damages
    • Loss of aquarium life
    • Property damage
    • Personal injury


Contact Information

Seneye

Seneye and CoralVue hereby guarantee their products to be free from defects in material and workmanship for a period of:

One (1) Year

This Standard Limited Warranty applies and is limited as follows:

  • The warranty is activated on the date of purchase.
  • To the product only as long as it remains in the possession of the original purchaser.
  • To the product that has not been subject to accident, misuse or abuse.
  • To the product that has not been modified, altered, defaced, or had repairs made or attempted by other than CoralVue, Inc.
  • That CoralVue be immediately notified in writing within ten (10) days of first knowledge of the defect by the owner or his agent.
  • CoralVue, Inc. shall be given the first opportunity to make any repairs, replacements, or corrections to the defective construction within a reasonable period of time.
  • Under no circumstances shall CoralVue and/or the Manufacturer be liable by virtue of this warranty or otherwise for damage to any person or property whatsoever for any special, indirect, secondary, or consequential damages of any nature, however, arising out of the use or inability to use because of the product defect.

 

For any questions or to initiate a warranty claim, please contact:

CoralVue Customer Service
Email: [email protected]
Support Portal: support.coralvue.com

 

Returns and Replacements

CoralVue handles all warranty repairs. If you happen to have an issue, please submit a CoralVue ticket at https://support.coralvue.com to file a claim. If a return is necessary, a Return Authorization (RA) number will be provided in the ticket. Please do not return the product without an RA number.

Replacements
Product replacements are at the discretion of the support representative or technician. If a product is found to be defective and requires replacement, it will be exchanged for an equivalent product. CoralVue will provide the customer with similar specifications and performance if the product is unavailable. Depending on the circumstances, the replacement product may be offered at a pro-rated or discounted price.

Shipping
Please pack the returned product using packing peanuts, bubble wrap, or other dependable materials. Include proof of purchase, a note explaining the issue, and your return address information. Once we receive the product, we will promptly repair or replace it and send it back. All items are returned using FedEx Ground or the U.S. Postal Service. If you would like overnight or second-day shipping, please request expedited shipping pricing through your support ticket.

Please send the product to:

CoralVue
Attn: Returns
### Include RA Number ###
505 JF Smith Blvd.
Slidell, LA 70460

Please make sure your return address and RA number are on the box.

*To our distributors: If your customers have warranted Octopus products, they must go through CoralVue, as we will not accept or issue credit for used skimmers, reactors, or pumps.

Product warranty applies only to NEW items purchased through verified resellers. Second-hand purchases are not covered. Open-box deals are also not covered by the manufacturer's warranty.