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CoralVue Oulet and Parts Store Return Policy

At CoralVue, we prioritize transparency in our return policy and aim to provide all essential information to our customers. If you have any questions or if our return policy is unclear, please feel free to reach out to us at support.coralvue.com. A member of our customer care team will be more than happy to assist you with any inquiries you may have.

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Important Details:

  • Only items purchased through Store.CoralVue.com can be returned
  • Returns must be made within 14 days of order date
  • Items marked as "Final Sale" cannot be returned or exchanged
  • The customer is responsible for shipping costs for returns
  • Must have RMA number to return an item, obtained by submitting a ticket on support.coralvue.com with a copy of the original receipt
  • Ship eligible returns to CoralVue in Slidell, LA, with RMA number
  • Products must be unused with original packaging and documentation
  • International orders are final sale
  • Shipping, restocking fees, handling, gift box costs, repair services, etc. charges are non-refundable
  • Some returns subject to 20% restocking fee

CoralVue Return Policy Q&A

I purchased an item from store.coralvue.com and I need to return it. What are the next steps?

  • First, verify that you purchased the item(s) from store.coralvue.com. We do not accept returns from third-party retailers. 
  • Contact support.coralvue.com and submit a ticket request to return. To speed up the process, include the original invoice/receipt.
  • A member of our care team will reach out to you within 24 hours on business days (Monday to Friday, no holidays).
  • Please be prepared to supply additional documentation so the care team member can suggest the right course of action. For instance, this may involve addressing the issue via a warranty claim (product repair or exchange) or proceeding with the return procedures to obtain a full refund.
  • Once approved, You will receive a return merchandise authorization (RMA/RA) number from the care team member.
  • Properly package the returned item(s) using peanuts, bubble wrap, or any other reliable packing material. Remember to include the proof of purchase, RMA number, and your return address information.
  • Ship the eligible items(s) first-class, prepaid, and insured to:
      • CoralVue
        RMA # (Contact Support for RMA Number)
        505 JF Smith Ave
        Slidell, LA 70460
  • Within 30 days of processing your return, a refund will be issued using the same payment method used for the original purchase. This refund will cover the item's price and any applicable sales tax, minus a 20% restocking fee and the cost of return shipping, if applicable.

I purchased an item from a third-party retailer and need to return it. What are the next steps?

  • CoralVue does not accept returns on purchases from third-party retailers. Items obtained from these retailers should be returned according to their specific return policies.
  • However, if your product is registered with CoralVue and is still within the warranty period, please submit a ticket at support.coralvue.com. A member of our customer care team will reach out to you with the next steps.

What items are eligible for return to CoralVue?

Only items purchased directly through Store.CoralVue.com are eligible for return. Items bought from third-party retailers must be returned according to those retailers' policies.

What is the time frame for returns?

Returns of full-price and sale merchandise must be made within 14 days of your order date unless the item is marked "Final Sale."

Can "Final Sale" items be returned?

No, "Final Sale" items cannot be returned, exchanged, or subject to price adjustments. Examples of final sale items include:

  • Item(s) shipped internationally
  • CoralVue repair services
  • Outlet or part items that are past the 14-day grace period
  • Or any other item listed as "Final Sale"

Who pays for return shipping?

Eligible returns must be shipped at the customer's expense. CoralVue does not supply shipping labels for returns.

What is a RMA or RA number and how do I obtain one?

  • RMA, or Return Merchandise Authorization, is a unique identifier for product returns. Customers must request an RMA number from CoralVue before returning a product and include it with the return to facilitate processing. RMA numbers enable businesses to track return statuses and prevent fraud by ensuring all returns are authorized.
  • Submit a ticket at support.coralvue.com and include a copy of the original receipt. Returns will not be accepted without a copy of the paid receipt.

Where should I ship the return?

Ship eligible items first-class, prepaid, and insured to:

CoralVue

RMA # (Contact Support for RMA Number)

505 JF Smith Ave.

Slidell, LA 70460

What condition should the returned products be in?

Products must be unused and in good condition with the original packaging and documentation attached.

Are price adjustments available?

Price adjustments will be honored within seven (7) days of the original purchase date and refunded in the original form of payment. Only full-price item(s) can receive price adjustments and are subject to approval from the customer care team. Discounted items such as open box, overstock, closeout, and refurbished items cannot receive price adjustments. 

Can international orders be returned?

No, all international orders are final sales.

Is there a restocking fee?

Select returns are subject to a 20% restocking fee.

What should I do if an item is damaged during shipment?

Contact the customer care team immediately at support.coralvue.com within 72 hours of receiving the product.

I purchased an outlet item (open box, refurbished, overstock, or closeout) and it is still under the 90-day warranty, but past the 14-day return limit. What are my options?

If repair or replacement of the product isn’t possible, our customer care representative will review your case for a potential refund.

Do you allow product exchanges for defective products?

  • If inventory permits and we are notified within 72 hours of receiving the product, we can send a replacement for a defective product. However, you'll need to provide detailed documentation to show the defect, and the item may even need to be returned to CoralVue at your expense.
  • Given the unique nature of the CoralVue Outlet Store, exchanging open box, overstock, refurbished, or closeout products that are still under warranty may not be feasible due to limited inventory. Therefore, we may issue a full refund instead, pending approval from our customer care team.